Orders and Shipping Explained
Changes to shipping options:
- we no longer offer the ‘pick up at the markets’ or $5 St George and Sutherland Shire options.
- If you are in Sydney please select the $10 shipping option, unless you are prefer Express Post shipping then select that option.
- For all other cities and states please select the Australia Post Standard Shipping option, unless you’d like your items Express Posted then please select that option.
- If you spend more than $75 you qualify for free shipping.
We bake to order and we want our products to be as fresh as possible when they reach your pet which is why we recommend Express Post.
When ordering birthday boxes please allow 4 business days if they are being delivered in Sydney and at least 5 business days for items being posted (please factor in if you’ve selected Parcel Post or Express). For rush orders please contact us first. Bikkies with fondant will last about 2 weeks.
The birthday boxes are always in perfect condition when we send them and we pack them to ensure they are received the same! If you’ve received your package and you’re not happy with it please let us know!
Please also be mindful that any treats that have yoghurt or carob icing on them can melt in warm temperatures. We’re careful to pack them well and don’t post on hot days but they are still prone to melting, for which we can not accept any fault against Mother Nature!
Generally for any order received from Thursday to Sunday will be baked on the Sunday and posted on the Monday. This is dependent on availability. We usually aim to post out orders in 3-5 business days but again this is subject to availability. For example some fish take 3 days just to dehydrate!
All care is taken to protect your items when they are in transit, however we cannot take responsibility for how they are received. If this concerns you please contact us and we can have your order available for pick up at one of our markets if you are in Sydney.
Have a question? Don't hesitate to contact us.