Orders and Shipping Explained
We bake to order and we want our products to be as fresh as possible when they reach your pet which is why we recommend Express Post. We also use Sendle and have found they are quite efficient for deliveries in Sydney. All deliveries are booked as “Authority to Leave”, please advise us if you request otherwise.
Please allow 4 business days for birthday items being picked up and 5 business days for items being posted. For rush orders please contact us first.
Generally, any order received on Thursday to Sunday will be baked on the Sunday and posted on the Monday. This is dependent on availability.
All care is taken to protect your items when they are in transit, however we cannot take responsibility for how they are received. If this concerns you please contact us and we can have your order available for pick up at one of our markets.
Birthday cookies have yoghurt and doggie fondant icing which are sensitive to temperature and may melt in transit on hot days.
If you would like to pick up your items from one of our markets or meet us at a mutually agreeable spot, then please select ‘pick up at the market’ option under shipping.
If you have any questions please do not hesitate to contact us.